Bill’s primary focus at Wainhouse Research is on Unified Communication and Collaboration solutions, market trends, and industry players. Bill has over 15 years of experience supporting, delivering, and evolving converged collaboration services within a global communications company. Prior to joining Wainhouse Research, Bill directed teams responsible for delivering hosted audio, video and web conferencing services and directed the IT organization responsible for the company’s enterprise collaboration services, including network, telephony, video, email, and their internal UCC deployment. Bill’s experience includes a primary role as the Director of the Hosted Unified Collaboration product marketing team, including P&L, customer experience, and product roadmap responsibilities. In these capacities, Bill has developed an expansive working knowledge of core UCC vendor solutions and strategies, while supporting strategic relationships with multiple fortune 50 enterprises.
Bill has authored multiple white papers and articles detailing the keys to a successful UCC implementation and delivered various UCC presentations, highlighting his experience integrating collaboration solutions into business process and enterprise applications.
Key takeaways include:
- What is unified communications and how does it increase team productivity.
- The decisions that IT professionals need to consider in choosing the most effective collaboration platform.
- How long it takes to onboard a new collaboration platform across a complex organization.