My computer won’t turn on, the screen isn’t lit, my computer froze, the program is not working, I can’t find that button, how do I do that? All of these reasons can completely freeze us from moving forward. The simplest problem monuments into dramatic problems. Then what?
We must assume that we are going to make mistakes in using our computer, cell phone, faxes, email, video, or server. If we don’t make mistakes then we should be worried. As long as the lessons learned paramount steps in the right direction we will move faster, save money, and provide a higher level of service that our customers expect.
Make mistakes. Make them often. Just never make the same mistake twice.