Since 1983, Art Sobczak and Business By Phone Inc. have helped hundreds of thousands of professionals say the right things by phone to get more of what they want.
In 2012 Art Sobczak received the Lifetime Achievement Award from the American Association of Inside Sales Professionals for his contribution to the profession. In 2013 he was named one of the Top 25 Most Influential Inside Sales Professionals. His latest book, “Smart Calling,” hit Number One in amazon.com’s Sales category its very first DAY, was named Top Sales Book of 2010, and the Revised Second Edition was released in April of 2013.
Key takeaways include:
- How to avoid cold calling through better preparation, scripts, and dialogue.
- How to avoid over preparing to maintain consistent phone call productvity.
- Appropriate times when use email, the phone, or engage a customer Screen to Screen.